Privacy Policy

Privacy Policy Details

Introduction

PMH Helpline – Addiction Treatment & Behavioral Health Support ("we," "our," or "us") is committed to protecting the privacy of our patients, website visitors, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pmhaddiction.com or engage with our treatment services.

Information We Collect

We may collect personally identifiable information that you voluntarily provide when you contact us, request information about our programs, or begin the admissions process. This may include your name, email address, phone number, insurance information, and health-related information necessary for treatment assessment.

How We Use Your Information

We use the information collected to respond to your inquiries, facilitate the admissions process, verify insurance coverage, provide treatment services, improve our website and services, and comply with legal and regulatory requirements.

HIPAA Compliance

As a healthcare provider, PMH Helpline – Addiction Treatment & Behavioral Health Support complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in accordance with HIPAA regulations. We maintain physical, electronic, and procedural safeguards to protect your health information.

42 CFR Part 2 Compliance

As a substance abuse treatment facility, we also comply with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, although this may limit certain website functionality.

Third-Party Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties without your consent, except as required by law, to comply with legal processes, or to protect the safety of our patients and staff.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also request a copy of your medical records in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy: